Billing

Payments on our website are processed securely by Stripe. Here is how billing works, in plain language.

Change or cancel your plan, update your card, and download invoices.

Plans and billing schedule

The Trial plan bills weekly. Basic, Silver, Gold, Diamond and Elite bill monthly. Packs (Super Duper Likes, Turn Me Ups, Date Requests) are one-time purchases and never renew.

Current prices are on the plans page and are always shown again at checkout before you pay.

Automatic renewal

Subscriptions renew automatically at the end of each billing period, for another period of the same length, at the current price, until you cancel. We charge your payment method at the start of each period. Your next renewal date and amount are shown under Manage subscription.

Currency and taxes

Prices are in euros (EUR). If your card is in another currency, your bank converts the amount and may add its own fee. Applicable taxes are determined by your billing location and shown at checkout.

Cancelling

Cancel any time under Manage subscription. Cancelling takes effect at the end of the period you have paid for: you keep your benefits until then and you are not charged again. Cancelling does not delete your account, and deleting your account does not cancel a subscription bought through an app store.

Price changes and trials

We give you notice before a new price applies to a renewal, and you can cancel before it takes effect. A trial becomes a paid subscription at the standard price when it ends unless you cancel before then.

Refunds

EEA and UK: you have 14 days to withdraw from a purchase. If you start using a subscription or spend a credit within that time, you owe a proportionate amount for what you used, and a fully used credit cannot be withdrawn. Refunds go back to the payment method you used, within 14 days.

Everywhere else: purchases are final except where local law requires otherwise or we choose to refund. Contact support before disputing a charge with your bank: it is faster.

Purchases in the iPhone app (Apple)

If you subscribe through the App Store, payment is charged to your Apple ID account at confirmation of purchase. The subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period, and your account is charged for renewal within 24 hours before the end of the current period. Manage or cancel it in your App Store account settings (iPhone Settings → your name → Subscriptions). Refunds for App Store purchases are handled by Apple, at reportaproblem.apple.com.

Credits

Credits from packs unlock a feature a set number of times. They have no cash value and cannot be transferred or exchanged for money.

This page summarises our billing terms. The full, binding terms are in our Terms of Use (sections 10 to 13).

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